If you purchased the product directly from Betextrader please refer to the information below. If you purchased from a Software reseller, please approach that reseller in the first instance to discuss returns issues.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 working days of the date you received the item, and we will issue a full refund for the price you paid for the item promptly, not later than 30 days after receipt. We offer this returns policy under The Consumer Protection (Distance Selling) Regulations 2000. If you purchased by download you should contact us by email to request a refund. If a refund is given you should remove the software from your computer(s) and destroy any back-up CDs, your activation license will also be de-activated so you will no longer be able to operate the software.

This returns policy does not apply to sales of single boxed software products.

Please follow the steps below to enable us to process your refund efficiently:

Write to us giving the reason for the return. Please include your order number

If you do not have the original delivery note, please send us a note detailing the reason for return. This note should include your order number

In the case of a faulty product, please email a full description of the fault with supporting evidence using screenshots and any other valid data and send to support.